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194. [BIZ BITE] What Products to Use as a Post-Purchase Cross-Sell

Today’s biz bite episode is inspired by a conversation I had with a client during a Klaviyo audit. 

Now you know I love a good cross-sell. And it’s one of the easiest ways to increase your average order value. Typically I go for the pop-up cross-sell that shows when someone adds a product to their cart and this is especially powerful when you have a really wide assortment of product. 

But there is another step in the journey where cross-sells are super powerful and that’s after they’ve already placed an order. In fact, these cross-sells are likely to convert better than any others because that customer has already committed to buying from you. 

The trick with the post-purchase cross-sell is that it’s a true no-brainer purchase for that customer. 

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If you have a generally small assortment of products and there is one main item that pretty much everyone wants, go ahead and use that. At my previous gig, we had a private-label toy cleaner that we had a great margin on and everyone needed. So we offered that at a deep discount and it converted like crazy. 

If your product assortment is a little bigger than you can make these post-purchase cross-sells more specific based on what they already bought, and if you sell something that isn’t too expensive and customers tend to buy more than one, then you can use these to encourage essentially a bundle purchase

My client mentioned they were thinking about using it for skus that they were having trouble moving, which is a great way to move inventory. 

And then of course, you can always switch it out periodically depending on what’s happening in your biz at the moment. 

If you have any sort of digital product that you sell in addition to your physical products that would also make a great post-purchase cross-sell. 

Ultimately, the best way to figure out what will perform well is to test. And remember that whatever you set up today isn’t set in stone and you can switch it up at any time! 

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Jessica Totillo Coster of eCommerce Badassery eating gelato on stairs in Rome Italy

Hey, I'm Jessica eCommerce & Email Marketing Strategist

I support scrappy female entrepreneurs with actionable steps & strategies to grow and scale the traffic, sales & profit in their eCommerce businesses. Learning from the top experts in the digital marketing & eCommerce industry I love working with female entrepreneurs and teaching the secrets of 7-figure eCommerce businesses.

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