You may have heard by now that Shopify invested $100 million dollars into the
I didn’t quite expect to dedicate ANOTHER episode to
In addition to that announcement, there have been a few platform updates you’ve probably noticed in the last couple of weeks and they made even more in their Fall 2022 product update announcement.
No doubt this is part of
In addition to that announcement, there have been a few platform updates you’ve probably noticed in the last couple of weeks and they made even more in their Fall 2022 product update announcement.
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How to Keep Up With the Klaviyo Changes
If you own the
I will say, if you haven’t snagged it yet, but want help navigating the platform I would grab it now while it’s still at its founding member pricing because I can’t guarantee it will stay that way – especially as it’s evolving so quickly and I am making so many updates. I’ll stick a link in the show notes.
Shopify’s Investment in Klaviyo
Okay, so first let’s talk about the investment from Shopify. According to the press release and announcements from
And if you’ve been paying attention to what Shopify is doing, they’ve been making some other investments and acquisitions to in platforms like Deliverr. Ultimately, they’re on a mission to build what seems like the most epic eCommerce SaaS platform out there.
And look, this is all conjecture. I have no inside track – but it makes sense. Essentially, Shopify +
What Does Shopify’s Investment in Klaviyo Mean for Small Brands
And this should mean good things for even those non-enterprise level brands. As
As a side note. I was recently doing some of my own research on email marketing platforms for myself because as my business starts to take shape with both services and education, I’m really looking for a platform that can ingest all of the data across all of the different platforms I use and unify that customer data in one place.
And at the end of the day, aside from a few specific features that I as a non-product-based business owner would like…
Klaviyo has always been pretty consistent when it comes to updating and improving its platform, something I consider very important for a SaaS product – there’s nothing worse than a stale product that doesn’t get developed to meet the changing needs of its users. With this new investment and this focus on Shopify, let’s hope that means even more updates at faster speeds.
Interestingly, Shopify has laid off some employees and seen some revenue dips, but it looks to be more about correcting themselves after the COVID surge of online sales and making big investments to propel themselves forward. Kind of like a slingshot… you have to pull back to you can propel forward. And that’s a good business lesson for all of us.
I think it was Wayfair who recently laid off a lot of people as well. When they were seeing insane growth during the pandemic, they hired to keep up with that demand and build a solid team that could sustain their growth… which didn’t continue in the same direction. Pretty much everyone on the planet already re-did their homes and now they’re good.
Okay, so what does this all mean for you? Well, if you’re already a Shopify and
Recent Klaviyo Platform Updates
The New Klaviyo Email Builder
First, we’re gonna talk about a new feature they actually released earlier in the year – their new email builder. It’s been out for awhile and initially, I was very excited about it, but then you may have noticed I didn’t really talk about it much and there were two main reasons for that.
It was buggy AF and a pain to use. I was in the middle of a client project when it was released and I was SOOO excited to use it. I created ENTIRE emails that were never saved and I would have to recreate them. You would move blocks and then when you go back into the email they’d be in the wrong spot. All sorts of weird stuff. And… because it was a COMPLETELY different builder, any previous templates you had or saved blocks you had were not compatible.
Well good news, because all of that has changed! Not only did they fix all the bugs, but you can now convert your old templates to the new builder.
Universal Blocks in Klaviyo
One of my favorite features of the new builder is universal blocks. One side note about this. I remember them talking about this feature at an in-person event BEFORE the pandemic and it’s only just been released. That should give you some insight into how long development can take sometimes.
And this is a good thing to know and understand when you use SaaS platforms. You see, not only does development take time. Because you have to research it, develop it, test it, fix the bugs, yadda yadda… but a development roadmap can change and things can get moved around based on all the other things in the pipeline, so sometimes shit just takes a while.
Klaviyo Universal Blocks vs. Saved Blocks
So let’s go back to these universal blocks. While previously you had saved blocks that you could drag into any email, now you have universal blocks which means when you edit them they will update in every single email that uses that same universal block.
This could be great for things like headers and footers. Want to add or remove something from your header or footer – you only have to do it in one place. Pretty cool. I’m still working through exactly when I would and wouldn’t want to use a universal block. But I’ll be adding some content to the
Klaviyo’s Updated Product Recommendations
They’ve added more filters and conditions that you can use when creating dynamic product recommendations like price ranges, stock levels, and newness, and even include product someone has previously viewed or added to their cart.
I love a good product recommendations block, especially when you feel like you’re out of email ideas. Come up with a good subject line, stick a product block in there and let
Klaviyo’s Campaign Segment Reporting
Next up is their campaign performance reporting. This lets you see how different segments of your audience respond to your messaging. The downside or limitation of this feature is it only works if you include multiple segments in the send. For instance, if you send an email to your 90-day engaged segment, but those people are also part of other segments in your account, it’s not going to break out the results by those other segments. It will only show the 90 days segment.
If on the other hand, you have 90-day engaged non-purchasers and 90-day engaged purchasers, and you include both segments in your email send – the audience breakdown report will appear and will show you how each of those two segments performed.
I was more excited about this feature until I saw how it worked. If you want to see the overall engagement of your individual segments, you still have to navigate into the segment itself and run the engagement report. The data is there, it’s just not easy to see.
It’s still a useful feature, but you have to be intentional about using it. And honestly, unless you’re testing something really specific or are an overall advanced in your email marketing – in most cases I would say, don’t bother.
A/B Testing in Klaviyo Flows
This next feature is one I’m VERY excited about and that is an update to how
Klaviyo SMS Update: 2-Way Messaging in the Uk & Australia
They also made a couple of SMS updates. One is the addition of virtual contact cards so you can show up as your brand in your subscribers SMS inbox and good news for those in Australia and the UK, they finally released two-way SMS messaging.
Klaviyo Integration with Google Ads
Another REALLY exciting feature is the new integration with Google Ads. Just like you can sync your
Klaviyo Navigation Update
And then lastly… let’s talk about the navigation update. By now you’ve already seen the new navigation. It didn’t hit all accounts at the same time but I’m pretty sure it’s fully rolled out by now. And no, I wasn’t annoyed at all that they updated the navigation of a product I’ve been using for the last 7 year and just recorded a course about.
They even posted about it in their community and asked for feedback – I gave them my piece!
Anyway… so yes it is updated and some things have moved around and been grouped together in what they believe is a more intuitive way… but everything is still there. It’s not my favorite but hey that’s always the case when a platform changes their navigation. They did what they thought was right and they can’t make everyone happy.
And yes, I’ll be updating that part of the
I’m am pretty excited to see these new developments and even though they annoy me sometimes, just like Shopify does they’re still my two favorite platforms. Now if only
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Episodes Mentioned
141. Klaviyo Updates from June 2022
